AI & Agentic Product Strategy
From early discovery of where AI actually creates value to defining agentic workflows, decisioning, and human-in-the-loop guardrails. I scope what to build — and what not to.
About
About Priyanka.
Priyanka Das is an AI Product Manager & Business Architect based in Stockholm, Sweden, with around nine years across banking, public sector, insurance, transport and e-commerce. She specialises in AI product management, AI evals, AI agents, multi-agentic systems and next-best-action (NBA) AI decisioning, and ships AI-driven products end-to-end in regulated, complex domains. She is open to AI Product Manager, Product Owner and AI Builder roles — in Stockholm or remote worldwide.
- ~80% reduction in claim-processing time for an EU insurance client.
- 18% churn reduction across 1.2M customers on a Pega next-best-action platform (Nordic banking).
- 96% journey-time reduction (1 week → 2–3 hours) on a Swedish/German unemployment assessment platform serving 500K+ users/year across 26 A-Kassa funds.
- 3.2× campaign ROI, +12 NPS, and 26 stakeholder funds aligned on a single roadmap.
What I do
Capabilities I bring day one.
Four areas where I move teams from "we should probably try AI" to "this is shipped, measured, and audit-ready."
Next-Best-Action Decisioning
Designing transparent decisioning that picks the one right action per customer — with explainability, fatigue guardrails, and a measurable lift teams can defend in a steering committee.
End-to-End Product Delivery
Discovery, PRD, roadmap, backlog, sprint cadence, launch, adoption. RICE prioritisation, alignment across up to 26 funds, and shipping inside SAFe Agile without the ceremony eating the work.
Regulated & Complex Domains
Built for environments where every decision needs to be auditable and reversible — Nordic banking, Swedish public sector, EU insurance, transport & logistics. Comfortable with compliance, not slowed by it.
Selected work
Work I'm most proud of.
A live AI coach, a 1.2M-user retention system, a 500K-user public-sector platform, and a 0→1 EdTech app — each shipped end-to-end.
LIVE · 2026
PrepOS — Adaptive PM Interview Coach
A fully client-side adaptive coach: 250 reviewed questions across 6 PM round types, 18 mapped concepts, a 5-mode coaching ladder, and a BYO-key voice mock simulator.
CASE STUDY
NBA Retention — Nordic Banking
Next-best-action decisioning, AI-agent flows and offer logic for a Nordic retail bank. Delivered an 18% churn reduction across 1.2M customers, with full explainability and fatigue guardrails.
CASE STUDY
Unemployment Digital Assessment Platform
Reimagined a Swedish/German benefits journey across 26 A-Kassa funds onto one unified REST schema. Cut a week-long assessment to 2–3 hours (96%), serving 500K+ users/year.
0 → 1
SvenskReady — Citizenship Prep
Full 0→1 product lifecycle: user research, PRD, feature definition, journey design and interactive prototyping. Adaptive learning + gamification, accelerated with AI tooling.
Career
Nine years, increasingly product-shaped.
Across some of the most regulated domains there are — banking, public sector, insurance, transport. Expand any role for the detail.
Capgemini Sverige ABCURRENT
Senior Consultant — Business Architect · embedded AI PM / PO
2021 — now▾
- Embedded AI PM / PO across client engagements — owned discovery, roadmap, backlog and delivery end-to-end within a consulting structure.
- Delivered platform enhancements contributing to a ~80% reduction in claim processing time for an EU insurance client.
- Led AI initiatives across retention & public-sector transformation — Pega GenAI, AI Agent design, agentic AI and next-best-action decisioning.
- Aligned 26 stakeholder funds on a single roadmap inside SAFe Agile.
Instasmart (Truviq)
Workflow Automation Developer
2019 — 2021▾
- Built workflow-driven platforms supporting large-scale vendor management including Amazon.
- Translated requirements into case types, SLAs and decision logic for scalable vendor onboarding automation.
- Produced user stories and acceptance criteria, reducing rework during implementation.
HDFC Bank Ltd
QA Tester — Corporate Banking & Finance
2016 — 2019▾
- Designed test scenarios across enterprise banking platforms in a highly regulated environment.
- Drove automation with UiPath RPA, catching defects early and reducing production issues.
How I think
A simple operating model.
Three principles I lean on under ambiguity, pressure, and a stakeholder list that won't quit.
01 / OUTCOMES OVER OUTPUTS
Behaviour change beats tickets closed.
I measure success by business and user impact. Before any PRD: what shifts if we build this, and how will we know? Outputs are how I track progress — outcomes are how I keep score.
02 / DATA-INFORMED
Numbers say what. Discovery says why.
Quantitative data shows what; qualitative interviews surface the why. I pair agent and caseworker conversations with A/B rigour across channels — validate before scaling.
03 / STRUCTURED AMBIGUITY
Auditable trade-offs, reversible decisions.
In regulated, complex environments I lean on RICE prioritisation, run alignment workshops across up to 26 stakeholder funds, and document the trade-offs so every decision is auditable and reversible.
0
claim processing time reduced, EU insurance client
0
users served across shipped platforms
0
stakeholder funds aligned on one roadmap
0
in regulated, complex enterprise domains
What colleagues say
Voices from teams I've shipped with.
Two recommendations from senior Pega architects I've worked alongside — sourced from LinkedIn.
Priyanka is a consultant who naturally brings a strong product mindset into her work. She consistently focuses beyond feature delivery by understanding user needs, business impact, and overall experience. What stands out is her ability to challenge requirements constructively and think from an end-user perspective, often leading to better outcomes. She possesses the strategic mindset and technical depth required to excel in Business Architecture or Product Leadership roles.
Priyanka is a highly professional individual who brings a well-rounded understanding of both the technical and business aspects of a project. With her extensive experience in Pega, she consistently demonstrates the ability to analyze complex business requirements and transform them into practical, high-quality solutions. Her strong technical expertise, combined with her clear understanding of business needs, makes her a valuable contributor to any team.
FAQ
Questions recruiters actually ask.
What does Priyanka specialise in?
AI product management in regulated, complex domains: AI evals, AI agents and multi-agentic systems, Pega GenAI, and next-best-action (NBA) decisioning that picks the single right action per customer with full explainability and fatigue guardrails. She owns the full arc from discovery to roadmap to delivery to adoption.
What has she shipped?
PrepOS, a live adaptive AI interview coach she founded and shipped (pmprepos.com); an NBA retention platform for a Nordic bank reaching 1.2M customers with an 18% churn reduction; a Swedish/German unemployment assessment platform serving 500K+ users a year across 26 A-Kassa funds (week-long journey cut to 2–3 hours, 96%); and SvenskReady, a 0→1 EdTech app for Swedish citizenship prep.
What measurable impact has she delivered?
~80% reduction in claim-processing time for an EU insurer, 18% churn reduction across 1.2M banking customers, a 96% journey-time reduction on a public-sector platform serving 500K+ users a year, 3.2× campaign ROI, +12 NPS, and 26 stakeholder funds aligned on one roadmap.
Is she open to roles?
Yes — AI Product Manager, Product Owner and AI Builder roles in Stockholm or remote worldwide, available immediately. Contact: hello@buildwithpriyanka.com.
The fine print
Credentials, skills & the rest.
Everything a recruiter scans for — tucked away so it doesn't crowd the page. Open what you need.
Certifications
9 — incl. Pega CPBA · CPDC · PCSSA, CSPO, SAFe® 6, AI PM
2016 — 2026▾
AI Product Management Certification
Maven / Marily Nika2026
Certified Scrum Product Owner (CSPO)
Scrum Alliance2026
SAFe® 6 Scrum Master
Scaled Agile2023
Certified Pega Business Architect
Pega — CPBA2022
Certified Pega Decisioning Consultant
Pega — CPDC2022
Pega Senior System Architect
Pega — PCSSA2021
UI/UX Design Specialisation
CalArts2020
Software Testing — ISTQB
ISTQB2017
Certified RPA Developer
UiPath2016
Education
King's College London · CalArts · MA English · Diploma IT
2008 — now▾
Graduate Certificate in Product Management
King's College London
In progress
UI/UX Design Specialisation
California Institute of the Arts (CalArts)
2019 — 2020
Master of Arts — English Language & Literature
Vidyasagar University
2014 — 2016
Diploma in Information Technology
Dept. of Youth Services, Govt. of West Bengal
2008 — 2010
Skills & tools
Product · AI & platform · data & design
toolkit▾
Product & Strategy
Product RoadmappingPRD WritingFeature DefinitionBacklog PrioritisationUser Journey MappingOKRs & KPIsA/B TestingRICEStakeholder ManagementGo-to-Market
AI & Platform
Pega (PRPC · Infinity · Constellation)Next-Best-Action DecisioningAI Agent DesignAgentic Systems & OrchestrationAI EvalsGenAI / LLM IntegrationWorkflow AutomationREST API DesignClaude CodeReplitLovable
Data & Design
SQLPower BIGrafanaMixpanelPendoFigmaAdobe CreativePostmanHTML · CSS
Languages
5 — Bengali, Hindi, English, Swedish, French
▾
Bengali — NativeHindi — ProfessionalEnglish — ProfessionalSwedish — BasicFrench — Basic
Volunteer
Women in Tech Sweden
2024 — now▾
- Designed and facilitated workshops for tech professionals and aspiring candidates — career development and industry navigation.
- Represented the community at industry events, building inclusive networks across the Swedish tech ecosystem.
Let's build something worth shipping.
Looking for AI Product Manager, Product Owner or AI Builder roles — Stockholm and worldwide remote, available immediately. Hiring, or want a second opinion on an AI / decisioning initiative? The channel's open.